Legal
Refund & Cancellation Policy
Last Updated: March 9, 2026
This policy outlines how refunds and cancellations are handled for Depzilla services and SuperCrew subscriptions.
Subscription Services
Depzilla services may be offered through monthly or annual subscriptions. Subscriptions automatically renew unless cancelled.
Cancellation Policy
- Users may cancel their subscription at any time.
- Cancellation will take effect at the end of the current billing period.
- Services remain accessible until the billing period ends.
Refund Policy
Refunds may be issued under the following circumstances:
- Duplicate payments
- Billing errors
- Service failure caused by Depzilla
- Early cancellation within the refund eligibility window
Refund requests must be submitted within 7 to 14 days of the charge, depending on the subscription plan.
Non-Refundable Situations
Refunds are generally not provided for:
- Partial use of subscription periods
- Unused services
- Failure to cancel before renewal
- Dissatisfaction due to AI output expectations
Enterprise Contracts
Enterprise clients may have custom agreements that override this policy.
Processing Time
Approved refunds may take 5 to 10 business days depending on payment providers.